Understand the risks of gambling
Gambling should be entertaining, but it is important to be aware that it also carries risks if you lose control of your gambling or develop an unhealthy gambling behaviour. We therefore encourage all our players to read this information so that you are aware of the risks associated with gambling and do not gamble for more than you can afford.

If you realise that gambling affects your life in a negative way, and you show signs of anxiety, stress and depression resulting from gambling occupation, it’s important to reflect on your gambling habits and consider whether they are impacting your everyday life and well-being negatively.

An unhealthy relationship with gambling can also lead to financial problems. Intense gambling over short periods of time can lead to debts which can affect not only you but also your family.

Being aware of the risks associated with gambling is an important part of gambling responsibly. By being attentive to early warning signs and seeking support in time, you can reduce the risk of negative consequences. We want our players to play safely and make wise, well-considered decisions.

We encourage responsible gaming habits and are here to help you if you need support or guidance. On this page, you will find an overview of tools that can help you gain a better understanding of your gambling.

We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. That's why we work with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.

You can set daily, weekly or monthly limits on how much you can deposit to your account from your card either by visiting the 'Responsible Gambling' area of 'My Account', by clicking here or by contacting Customer Service. Simply email support-en@betsson.com, or call +356 2260 3000. We are available 24 hours a day, 7 days a week.

Customers playing under the Swedish licence will be obliged to set daily, weekly and monthly deposit limits at the time of registration. Should you wish to update the limit at a later stage, you can do so by visiting the 'Responsible Gaming' area of 'My Account'. Our Customer Service can provide assistance and guidance at any time – e-mail: support-se@betsson.com, visit our Live Chat or request a call back.

Need to cool off?
Sometimes the heat of the moment can get the best of us. We can offer you a variety of cool off options, ranging from 24-hour Time Outs to indefinite Self Exclusion. If you feel that you need a longer period or a permanent exclusion – please contact our Customer Service.

If you are considering self-exclusion, you may wish to go to our Self-Exclusion page.

Our customers residing in Sweden and considering self-excluding their account may consider registering with Spelpaus which is supported by the Swedish Gambling Authority. Spelpaus is a free service that enables you to self-exclude from all online gambling companies in Sweden. To find out more and to sign up with Spelpaus please visit https://www.spelpaus.se/.

Reality check
Everyone at Betsson wants to help you control and monitor your own gambling. The Reality Check we offer is to help you keep track of how long you have been playing. It will stop the game you're currently playing until you either select to continue or exit. For Swedish residents and players gambling under the MGA license, the Reality Check pop up is activated by default and is triggered every 60 minutes to remind the players of their gaming activity.

Please note that sometimes our Reality Check pop up will display different buttons to continue playing or to exit the game depending on the game provider. Some providers may log you out of Betsson when you select to exit the game.

Gaming provider reality checks
Live casino games from Evolution have their own Reality Check within their games set by default to every 60 minutes. Your Betsson Reality Check settings will therefore not affect live casino games provided by Evolution.

Session time limit
Swedish residents have an ability to set a Session Time Limit in addition to other limits offered at Betsson. It allows you to be in control of the time spent gambling and offers a possibility to activate Daily, Weekly and Monthly Time Limits.

Self-assessment test
If you are concerned about your gambling or you suspect that you may be developing a gambling problem, please try our Self-Assessment Test. The results will help you understand your gambling habits and assist you in addressing any potential gambling issues. If you are concerned about your test result, consider activating a time out on your account or contact our Customer Service to receive further help and advice.

Worried about the kids?
If you as an adult share your computer with people who are not yet of age, always take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself. There's actually software that can do this for you, for example NetNanny. Further questions? Contact our award winning Customer Service staff at support-en@betsson.com and they will help you.

18+
It is illegal for anyone under the age of 18 to open an account and/or to gamble with Betsson. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Worried about your friends or want to be blocked without having an account?
If you’re worried that a close friend or family member has a problem with gambling, you should contact our Customer Service. They have a lot of experience in dealing with these issues and can help both you and the person you're worried about on the right track.

Likewise, if you are worried about yourself, and don't yet have an account with us and want to be blocked from gambling, you should contact our Customer Service to get assistance and advice.

Independent organisations
Here you will find contact information of organisations that can help gamblers, people with a gambling addiction, and their family and friends.

Gambling Therapy
Web: Gambling Therapy - Advice and support for problem gambling

GA Gamblers Anonymous
Web: www.gamblersanonymous.org.uk

Stödlinjen
If you are a resident of Sweden and experiencing any potential gambling issues, you can always reach out to Stödlinjen for consultation, an independent and a third party helpline:
Web: www.stodlinjen.se
Phone: 020-81 91 00 weekdays 09.00-21.00 for players and relatives.
You can also access the support line through chat, sms or email via the web page above.

To access the national self-exclusion tool (Spelpaus) supported by the Swedish Gambling Authority, click here. This tool is an easy way to self-exclude yourself from all licensed gambling websites in Sweden.

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