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Frequently Asked Questions
Is there a Welcome Offer for new players?
If you have recently registered an account and you are ready to make a first deposit, you may consider checking our welcome bonuses.
In order to check if you are eligible for a welcome offer, simply visit our 'Promotions' page.
We advise that you carefully read the Terms and Conditions of a promotion or offer prior to attempting to activate it.
In order to check if you are eligible for a welcome offer, simply visit our 'Promotions' page.
We advise that you carefully read the Terms and Conditions of a promotion or offer prior to attempting to activate it.
How do I activate a bonus?
If you are interested in taking advantage of a promotional offer, simply follow the instructions on the promotion to qualify and receive the reward.
You can check out our available promotions here.
You can check out our available promotions here.
What does cashout mean?
Cashout allows you to get money back on your bet before the event you are betting on is over.
The amount of money you get back is determined by a formula based on the price of your original bet and the current market values of the selections at the time of cashing out. This means it could be greater or less than the initial stake, depending on how likely your bet was to win.
When cashout is confirmed, your original wager will come to an end and we will pay you the cashout price. The acceptance of a Cashout Request does not represent a new wager, it is an agreement to end the original wager early.
While we try to offer Cashout on as many events as possible, but it might not be available for less popular sports.
The amount of money you get back is determined by a formula based on the price of your original bet and the current market values of the selections at the time of cashing out. This means it could be greater or less than the initial stake, depending on how likely your bet was to win.
When cashout is confirmed, your original wager will come to an end and we will pay you the cashout price. The acceptance of a Cashout Request does not represent a new wager, it is an agreement to end the original wager early.
While we try to offer Cashout on as many events as possible, but it might not be available for less popular sports.
What does wagering requirement in the bonus offer mean?
A bonus 'wagering requirement' means that you must play the amount offered and/or deposited a certain number of times, in order to complete the bonus and unlock your funds.
For example, if you received a 20 euro bonus with a X35 wagering requirement of 20 Euro with a 14 day expiry, this means that you will have to play 20 euro x 35 (700 euro in total) within 14 days to be able to complete the bonus.
As soon as the wagering requirements are met, you can then withdraw your funds.
Please keep in mind that not all games contribute the same amount towards wagering. You can check the different wagering contribution percentages from the bonus offer, or from the Game Rules here.
For example, if you received a 20 euro bonus with a X35 wagering requirement of 20 Euro with a 14 day expiry, this means that you will have to play 20 euro x 35 (700 euro in total) within 14 days to be able to complete the bonus.
As soon as the wagering requirements are met, you can then withdraw your funds.
Please keep in mind that not all games contribute the same amount towards wagering. You can check the different wagering contribution percentages from the bonus offer, or from the Game Rules here.
How can I verify my account?
When you are required to verify your account, we will notify you by sending an e-mail to your registered e-mail address.
When you are requested to verify your account, you can upload the necessary document(s) through our Safe & Secure document upload feature by going to 'My Account' and below 'Account Settings', click on 'Verification'.
We kindly ask that you avoid sending documentation via Live Chat or E-mail, this is to ensure the highest level of security.
When you are requested to verify your account, you can upload the necessary document(s) through our Safe & Secure document upload feature by going to 'My Account' and below 'Account Settings', click on 'Verification'.
We kindly ask that you avoid sending documentation via Live Chat or E-mail, this is to ensure the highest level of security.
What deposit methods can I use?
We support the following payment methods for depositing:
Please note that some payment methods may not be available in your country. You can check which methods are available by going to 'Deposit'.
- Visa
- Mastercard
- Skrill
- Neteller
- Paysafecard
- EcoPayz
- Aninda Swift
- Bank Transfer
- LuxonPay
- MiFinity
- Blixtpay
Please note that some payment methods may not be available in your country. You can check which methods are available by going to 'Deposit'.